Consumer Guarantees Under Australian Consumer Law: What Businesses Must Provide

The Australian Consumer Law (ACL) mandates a set of statutory guarantees for goods and services. These guarantees protect consumers and set clear obligations for businesses. Here are the five core guarantees you must honour:

1. Guarantee of Acceptable Quality

Goods must be safe, durable, free from defects and match any sample or description. If they fail, consumers can seek repair, replacement or refund.

2. Guarantee of Fitness for Any Disclosed Purpose

If a consumer tells you the specific purpose they need the goods for, they must be fit for that purpose—whether or not you provided professional advice.

3. Guarantee of Title & Undisturbed Possession

You must have the right to sell the goods, and consumers can enjoy them without third-party claims or unexpected fees.

4. Guarantee of Repair & Spare Parts

Manufacturers and importers must give consumers a reasonable time to obtain repairs and spare parts after purchase.

5. Guarantee of Express Warranties

Any additional promise—on labels, packaging or advertising—becomes legally binding. You must honour express warranties or provide the remedy stated.

Need Help Staying Compliant?

Contact LawWise Australia for tailored advice on implementing ACL policies, drafting T&Cs and handling customer disputes smoothly.

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